Support
We're here to help you get the most out of Vimix
Response Time
We typically respond to all inquiries within 24-48 hours during business days. For urgent matters, please indicate "URGENT" in your email subject line.
Quick Tips
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Subscription Issues: Manage your subscription through your App Store account settings. Go to Settings > [Your Name] > Subscriptions.
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Saving Your Work: All drawings are automatically saved locally on your device. Make sure to name your artwork before saving.
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Using Reference Images: Tap the reference image icon while drawing to view images in picture-in-picture mode.
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Brush Settings: Adjust brush size using the slider in the toolbar. Choose from pencil, marker, watercolor, or standard brush types.
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Undo/Redo: Use the toolbar buttons to undo or redo your drawing actions.
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Exporting Artwork: Tap the export button to save your finished artwork to your Photos library.
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Creating Practice Plans: Use the task management feature to create custom practice plans with reference images, categories, and target durations.
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Managing Tasks: View today's tasks, upcoming plans, and completed sessions. Mark tasks as complete or defer them to another day.
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Adding Notes: Add practice notes to your tasks to track your progress and insights during each session.
Before Contacting Support
To help us assist you better, please include the following information in your message:
- Your device model and iOS version
- A detailed description of the issue
- Steps to reproduce the problem (if applicable)
- Screenshots or screen recordings (if relevant)
App Information
App Name: Vimix
Version: Latest available on App Store
Compatibility: iOS 15.0 or later
Size: Check App Store for current size
Languages: English, Simplified Chinese
Feedback & Suggestions
We value your feedback! If you have suggestions for new features or improvements, please don't hesitate to reach out. Your input helps us make Vimix better for everyone.
Email us at: nwtw1891@outlook.com